Returns & Exchanges
At Hacksmith Shop, we want to ensure you are completely satisfied with your gear; if for any reason you are not, we offer a 30-day return policy for unused and unwashed items. Simply follow our streamlined process to initiate a return or exchange and get back to your next big project.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Print and Attach Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing